Cigna Launches ‘One Guide’ Integrated Customer Support Service System

Cigna commercial health plan members will have access to One Guide starting 1^st of January, 2017. One Guide is an all access support and decision service that users can access through mobile app, phones, and even “click-to-chat”.

One Guide’s services include choosing benefits, consultations and building health plans with doctors, health coaching, and access to reward programs.

Cigna’s Vice President of Customer Health Engagement, Joan Harvey comments "Cigna One Guide transcends what many people have come to expect from the health insurance industry. At the center of One Guide is the customers’ relationship with specially trained, knowledgeable and empathetic advisors who are there for you during the moments that matter -- whether it’s when you're choosing your plan, looking to improve your health and health care costs, or working your way back to health.”

Read more about Cigna’s ‘One Guide’ through Cigna’s full press release here.